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January 19, 2007

Libraries 2.0: It isn’t just the technology it is the service

I am working on a project that requires me to look into the developments of Web 2.0 and its applications and meaning for libraries. On one of the lists I belong to, someone started a discussion with a request for critiques of Web 2.0 uses in libraries. Someone posted a link to Walt Crawford’s blog, C & I Updates dated January 8,2006. He does a very thorough job of reviewing the intricacies and amorphous quality of what is meant by Library 2.0. He has been kind enough to provide a 32 page pdf of a special issue of his column Cites and Insights.

Please read, skim, glance at, or snort in derision over the article and let me know what you think. What do you think of Library 2.0. Also, what areas of it you would like to know more about?

My general opinion ( I haven’t read more than a few paragraph’s of Mr. Crawford’s article, yet), is that we as a profession we are focusing more on the technology than the services and benefits. Not that we should be aware of and utilize the technology but our ultimate focus needs to be on the end result. What are the ways and the entire concept of customizing services that Web 2.0 can make available.

Since we are talking about Library 2.0, how can we incorporate these concepts into marketing our print products, av materials, and programs? Is it possible to provide customized services while you are in the stacks or on the desk? I think the key to our survival as a profession is to inform individuals and reinforce the concept that “librarians add value” to every transaction.

What do you think?

posted by Anna at 12:27 pm |

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